Our main focus is to make the process of buying, selling, or owning a condo efficient, enjoyable and rewarding for you. Here are what our clients have said about our real estate services....
I tried to call the office on my way home today to thank you for this good news but I got the answering service. We are all very grateful to everyone at Envelope Real Estate for giving us one of the best Christmas gifts ever!! We are so relieved and thank all of you for never giving up!!! Mercedes, you were amazing! We couldn't have done it without your team Ty.
Wishing all of you the very best of the holiday season. We are definitely going to enjoy our holidays thanks to you. We will tell everyone we know about your company and how terrific you have all been to work with!
Michele, Kathy and Will
Sent from my BlackBerry device on the Rogers Wireless Network
I am very happy with all the service you have provided. As a first time buyer, you were extremely helpful through the researching, viewing and purchasing processes. And even after I bought my condo, and you had already earned your commission, you have promptly responded to every question I sent you regarding tenants, leases and the entire rental procedure. I can't thank you enough for everything. I will definitely be coming back to work with you again!!
Hey Ty, after talking to our friends we now realize how lucky we were to have you as our agent! Being new to this, we had no idea and as I said, our friends had horror stories to tell and yet, your selling our condo and helping us buy our new place, went smooth and no pain. I can't express our gratitude enough for your expertise and patience in explaining the process, that really calmed us both.
As promised, we can't wait to treat you to our first BBQ meal.
Karen and Bob
Thank you much for the generous piece of correspondence today concerning home buying. I certainly wish I had you around during my various moves during my banking career. I think....I take that back. I know you would have made our home buying and selling process so much smoother in many instances. I have your website saved in my Favourites under "New Homes".
I know that there is a wealth of information in your site. But that is only part of you. From the few conversations that we have had together I can sense that you are a first-rate businessman who knows his subject matter to a"T" and the most important part of the business even better...."The Customer".
I don't have to tell you about how many in the Retail line of business who pay lip service to Customer Service. Anyway, I could go on and on about the positive feedback I have about you but then you'd have those dam logistic problems of getting your head in the car and into the office the next day and I don't care to be responsible for those.
My wife and I have done some serious soul searching on the subject of renewed home ownership and the condo development we have previously discussed. We've come to an agreement that we're not ready to go back into serious mortgage debt at this time.
We do wish to find a condo unit at some point in time but at a point where our ownership position is much stronger.
We have no plans to deal with anyone else in the future. You are our Man! So for now we're officially going to take a pass on things until our situation changes.
In closing I wanted to say that in this brief exchange I have already learned 1 new thing from you. I never knew that you could bring your own agent into a new home site like Auburns. I thought you always had to deal with their Sales Team. The fact that
your expertise can be called into play from start to finish with the purchase was such a revelation to me.
I know you are thinking "blissful ignorance" on my thinking process but just another reason to have "The Pros from Dover" i.e.. "You" in our corner.
Thanks for the refreshing eye-opener.
Note: I had asked Roger if I could use the above testimonial in my marketing and here was his reply:
More than welcome to use my comments, they come from the heart. I would like very much to be kept in the loop of things with your newsletter. Thank you. With respect to referral opportunities I will be more than pleased to share your name. I'll do you one better if you send me a few business cards of yours I'll be sure to put them in the hands of anyone I can send your way.
Wishing you continued success always.
Well Ty it has been 3 weeks since we moved in to our new home and we want to thank you for your kindness you showed us when even while we took our frustration out on you though you had nothing to do with the mistakes our lawyer made.
Philippe and I thank you for exerting yourself on our behalf and ensuring our former house closed on time and for driving across the city multiple times collecting legal papers from lawyers and the bank. Oh yeah, the beer and wine you dropped off helped us too!
You’ve got to come over and dine with us soon, we have completely painted the walls on the main floor and have got the kitchen the way we want it.
Thank you again for all your help, without you we could have been out on the street or spending our money fighting you know who.
PS: I’m glad you were able to help my cousins out. They think you’re marvelous!
Mark and I want to thank you for selling our condo at 14374 ggsgdjfdkjfkrity and as you are quite aware; you were not our first choice! In hindsight I would like to add that I wanted to go with you, but you know Mark, he litigates all day long and because you wouldn’t lower your commission fee or list our condo at a price to what we were led to believe was easy to get, we went with phyliss, who was our agent when we first bought the condo.
We liked you as soon as we met you, but Mark didn’t want to pay your commission fee even though your presentation and analysis of our property was, again in hind site, bang on! phyliss fee was 1% less than yours and her being with rpaywl lepage sjertf tealty we thought we would get more exposure because they have over 100 agents and have offices across Canada.
What a disaster! She didn’t do near half of what you did, we had a few showings but getting any helpful feedback was like pulling hens teeth. After 7 weeks of disappointment and promises, I had enough! Jokingly, I told Mark it was you or the highway!
You now know Mark, there was no way he was going to hire you; he is not used of being told no! I should know, I‘ve been married to him for 37 years.
Anyway Ty thanks for coming over to see us again, and thank you for not saying “I told you so”.
We listed with you and were so impressed that all your marketing and websites and ads were all in place within 48 hours! I now know how you do it but we were amazed at how thorough and effective your systems are.
Getting an offer 11 days after listing our place was impressive but what really impressed us was how you helped us through the process and Mark’s litigious nature. Wow!
Thanks again Ty and for working with us to find our new condo, we love it and we enjoyed having you over to share a glass or three of our favorite red!!!
Again, I can’t tell you how happy we are and be assured we are telling as many of our friends as possible.
I just got home from a meeting and when I came in Jack had your brochure to show me. You should write a book on your travels with your creativity. You certainly have talent in writing.
Thanks for all the work you have put into selling this house. I haven't ever seen the effort from anyone like this before...very much appreciated.
Gord and I want to thank you for all your help in selling our home and helping us find our new condo. Your patience in explaining to Gord and I about condos, what to look out for and the time you took to show us condos across London.
As you know, our previous experience with a real estate agent was regrettable and costly for us. I must say that your name kept being referred to us and you thank you so much for recouping most of the money lost with the previous agent.
Again Ty, we can never repay you for your time and kindness but be assured every one we know will now know about Envelope Real Estate .
We got your letter - thanks for those moving post cards! - and we just wanted to say how much we appreciate the help you've given us. As first time home buyers we didn't have a clue about where to start, how the process worked, who to trust, and how to make sure we got the best deal we could. Even though you didn't end up representing us in the traditional way, we felt a whole lot better knowing you were looking out for us. You were very fair, available to answer all our questions, and arranged for us to work with a great lawyer and a very thorough home inspector. You made this whole process seem a lot less scary! We'll be sure to pass along your card to anyone wanting a good experience while buying a home!
Stephen Stuart and Rebecca Evans
That's a lovely gesture, thank you. With the on-set of cold weather it's especially nice to know that there will be some extra food for tables. Really do appreciate all your work. My husband can probably attest to the fact that I don't usually hold back in the feedback department, requested or otherwise, and can normally find room for improvement. In your case, all I can do is focus on what you did well:
(1) The first draw was your website... for a newcomer to the London area it is very informative and easy to navigate.
(2) Your response times were very good (when I was first looking for someone to work with emails and phone messages to other realtors wouldn't be returned for 72 business hours... enough time for me to go buy a house elsewhere!).
(3) Exceptionally low pressure / no contracts etc, like you say on your website but actually true!
(4) Excellent listener and matched needs, even when not vocalized, with the appropriate price point and features.
(5) You demonstrate clear market knowledge.
(6) You're patient (even with my mother!); and
(7) You sealed the deal with terrific negotiating.
I think you did a fabulous job and would certainly recommend your services.
Helen & Adrian
Sorry for taking so long to get this thanks out to you, but you know how busy things can get. I can't begin to express how pleased Bonnie and I are on the whole sales experience with your company. I can't believe how quickly it all happened, but I know that was not by accident. You covered all the bases. The virtual tour that was up and running the same day; the flyers distributed locally and your broad base of prospective investors; All very impressive. First class. Again thanks.
We finally closed the deal yesterday with Dan. Vanty and I would like to thank you for your professional service and help; we felt confidence that we were in good hands. Tenant is more than happy to sign another one-year lease agreement. It's almost like a happy-ending Hollywod stuff for now, but Vanty and I are aware that there will be a steep learning curve for us in real-estate investment ahead. We believe it will be challenging and rewarding for us. We'll be in touch again after our vacation.
Jerry and Vanty
"Cathy and I just wanted to take some time and thank you for everything you have done for us.
I always thought buying a house would be the most stressful thing anyone could do. I now know that indeed selling is by far the most stressful.
As you know we did try to sell on our own, when this failed we tried another real estate agent and had a bad experience. Due to this experience we were very unsure about the whole thing and were very disheartened as we were so looking forward to our future plans.
Ty, from the second we first met, Cathy and I were blown away with your experience and professionalism, your reputation truly speaks for itself. You sold our house for exactly what we wanted and to top it off, you did it in 81/2 hours! Amazing!
As our family and friends heard about our success, they of course asked the question: 'Who did you use?' and I reply 'Ty Lacroix" .
Cathy and I cannot express our gratitude enough, thanks again for everything, Cathy and I could not be happier!"
Jason and Cathy Bear
"Just a note to let you know how pleased we are with the service you offer as our real estate agent. It's great to be kept informed as to what is happening in the current market and also changes that may affect our future decisions. Your newsletters and periodical calls certainly do keep us informed.
Your efforts in marketing properties we have sold in the past have been efficient and quick, resulting in the price, financing and closing dates we wanted. Purchasing has been made very easy with you finding out our expectations and selecting properties that met those criterias without our having to look after house after house."
Ty, Once again the services you have provided are outstanding! Thank you for all your support and expertise in selling my home and purchasing the condo.
You are truly a master of your craft and I highly recommend you to anyone I know who is buying or selling a home.
Thanks again! Laura Fowlie
I hope this message finds you happy and healthy! Dave, Darius and I
have been busy getting settled in! We have finally moved in!
As i was unpacking, I discovered the package that was supposed to be sent (simply
placed in a mailbox) to you quite some time ago. Dave forgot, so, I
wanted to include my comments on the service we received via email,
until you receive it in the mail.
Thanks again for your hard work!! We love our new home and couldn't have
done it without you!
Please see below...
Our experience with Envelope Real-estate and Ty Lacroix, in particular,
was nothing less than comfortable and stress-free (well, as stress-free
as buying a home for the first time can get!). Ty, as an experienced
agent, was very informative and most importantly, intuitive! He was
able to give us as much information as we required, often answering our
questions before we asked, and was thoughtful and conscious of our
Ty took the time to get to know my family and made sure that the
properties we viewed reflected our interests. The extra time that he
took to get know us, attributed to the efficient way in which we were
able to find a home together. Ty is not one to sugar coat anything! He
is very forthcoming and had proved that he was on our side throughout
the entire process by telling us exactly how it is. The key point is
that Ty was willing and able to work with us. He was always patient,
resourceful and honest.
Ty had great referrals for a home inspector and a lawyer. His referrals
were particularly helpful, and it was comforting to know that Ty had
worked with these individuals time and time again. The research and
preparation in buying a home can be really overwhelming, and having
someone to guide us, saved us a tremendous amount of time, and left us
with less to worry about.
When it was time to close the deal, Ty was firm and productive. We were
able to reach an agreement with the other party (in our favour) in a
timely manner. His genuine interest in making us happy allowed us to be
comfortable and trusting in his talent and experience.
Envelope Real-estate, from our experience, is very client orientated.
My family and I will not hesitate to say that we have had an amazing
experience with Envelope Real-estate and Ty Lacroix! Ty's hard work has
resulted in my family and I finding the perfect home!!
Thank you, Ty and Envelope Real-Estate!
It has been nearly a month since we completed the sale of our home, and we couldn’t be more delighted with our new accommodations. We are beginning to win the battle of the boxes, and our new house is gradually feeling more and more like home.
I wanted to write you a note to express how happy Jen and I were with your services. The sale of your home can be a very stressful time in your life. You are full questions – what is our house worth? Will we be able to get our asking price? Will we sell in time to take possession of our new home? When should we list? With whom should we list? And the Realtor’s favourite – should we sell it on our own?! You took those anxieties away.
When choosing to conduct business with anyone, instincts and first impressions carry a lot of weight in the decision making process. When we first met, your calming presence allowed us to relax, and begin to understand the process that we were about to undertake. Your honest, professional, gentlemanly approach sets you apart from the stereotypical image of realtors. Shortly after listing our home with your brokerage, I was listening to another person in your industry speak, and I remembering thinking, thank goodness we were referred to Ty!
During the time between listing and closing, your regular contact with us provided us with the updates that we needed. Your e-services allowed us to have instant feedback on the process; allowing us to gauge the interest in our home, send you a message, and see the avenues you were marketing our home through. You kept us abreast of any developments that we needed to know about, and you were responsive to our needs. You turned a stressful process into a comfortable, enjoyable experience.
Thank you again, for your service. We will gladly refer you to others we know that are looking to sell their homes.
Reg & Jen Ash
I just want to follow up with you regarding our house. I want to say Thank
so much for all the work you've done to sell our house. I can highly
recommend you to anybody! Why? Because of your professionalism. The way you
started by showing us what are you going to do to sell the house and second
was your web site. Logging into the website and see all the comments about
my house it's an excellent idea. I think it's great because gives to seller
a feed back and things that can be changed or improved to sell the house.
Keeping in touch all the time was another good thing I liked about you guys.
You showed interested in selling the house not only waiting for someone to
call. All the advertizing (web, newspaper, brochures) you've done was
another important thing that counts a lot in selling the house.
Thanks again to you and entire team and hope to do more business with you
Horatiu and Antonela Baltat